Common Questions About Tip Top Snow Care

Tip Top's route is centered on Marblehead and Salem, Massachusetts. Nearby route-border homes may also fit depending on the exact address and available capacity, so we review the location before scheduling a walkthrough.

No. Our crews work on foot with snowblowers and shovels. We clear the driveway and any walks, steps or other areas listed in your plan. Pricing reflects the hands-on work and planned visits for your property.

Yes. Driveway-only service is welcome. We clear it with snowblowers and shovels, and your proposal lists the areas you want included. We review the address and property before confirming availability.

No. Tip Top is owner-led and crew-delivered. Our crews perform the snowblowing and shoveling, while Matt remains involved in property planning and customer communication. We organize staffing, multiple snowblowers and backup equipment around the accepted route and forecast, so service does not depend on one person or one machine.

Reserved provides complete clearing of your agreed areas in the normal route order, with visits confirmed in your proposal. Priority Reserved includes everything in Reserved, plus pretreatment, earlier access clearing and more planned clearing visits during longer storms, and a focused after-storm checkup. Both receive the same careful, property-specific service, and we recommend the right fit after the walkthrough.

We review your access needs before winter. Priority Reserved receives earlier access clearing and more visits during longer storms. Reserved follows the normal route order. Your proposal confirms your service plan.

We apply ice melt to your agreed main access areas before snowfall.

Priority Reserved includes a focused after-storm checkup within 24 hours after the final cleanup to address agreed access areas that need attention.

For an event under 3 inches, we ask for confirmation before dispatching and skip service if you do not confirm—unless your written plan already says to handle any accumulation. Events of 3 inches or more begin automatically under the written plan.

Yes, when those services are included in your property proposal. Cars are cleared with snow-safe tools, and Tip Top uses a pet- and eco-friendly ice-melt product for agreed areas. Ice melt after clearing and pretreatment under Priority Reserved are listed separately so you know exactly what is included.

Your listed rate covers one 24-hour snow event up to 12 inches and the included visit limit in your proposal. If more than 12 inches falls or the event continues beyond 24 hours, an additional service cycle may apply. We contact you before any additional billable service cycle begins.

Yes. Completion texts and photos can be documented as part of your property plan when they are helpful, such as for homeowners who are traveling or managing the property from elsewhere.

The time and labor can change significantly based on property size, parked cars, walking areas, surfaces, pet- and eco-friendly ice-melt application and the planned number of visits. A walkthrough lets us price the actual work instead of giving you an online number that changes later.

If an accessible area in your plan is missed, let us know. We’ll return to correct it at no extra charge or apply a service credit if we can’t.